Returns & Refund Information

Right to cancel

You have the right to cancel the contract within 14 days of placing an order. Your notice of cancellation must be received in writing within 14 days of completing the order. The cancellation notice can either be e-mailed to or sent to Teri B Fantasy Crafts, 74 Hillrise, Llanedeyrn, Cardiff CF23 6 UJ

You have 14 days after the date on which the goods come into your possession (or the person that you ask us to deliver the goods to) to send the goods back to us We will reimburse you for the cost of your goods and the standard postage cost either within 14 days from receipt of the goods returned from you, or 14 days from the day we receive proof of postage from you – whichever is earliest

The Goods must be returned to us in the same condition in which you received them until such time as the goods are delivered back to us by you.  You have a legal obligation to take reasonable care of the goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

The goods must be returned to Teri B Fantasy Crafts at 74 Hillrise, Llanedeyrn, Cardiff CF23 6UJ

We will reimburse you by the same method used originally unless we both agree to an alternative method of payment.

You must pay for the cost of returning the goods.

 Please click HERE to access cancellation notice for completion

Teri B Fantasy Crafts
Contact: Teri Bagnall

Telephone: 07769317047